Returns & Exchanges
At Trader Vic’s, we want you to be completely satisfied with your tropical home decor and barware. If your purchase does not meet your expectations, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer service team with your order number and item details to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the items in their original packaging, ensuring fragile barware and ceramics are well-padded to prevent damage during transit.
Ship the Package
Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse facility.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing